7 measures of success : what remarkable associations do that - download pdf or read online

By American Society of Association Executives (ASAE)

ISBN-10: 0880343419

ISBN-13: 9780880343411

ISBN-10: 1118834240

ISBN-13: 9781118834244

ISBN-10: 1118891295

ISBN-13: 9781118891292

ASAE's signature consultant for winning institutions, revised and updated

This replace of ASAE's all-time bestseller keeps the unique book's specialise in the disciplines that outline outstanding institutions and offers a few insights on how these striking firms fared in mild of the industrial demanding situations within the intervening years because the unique ebook used to be published.

Based on 15 years of knowledge and unique, goal examine adapted to the organization community's wishes, 7 Measures of Success presents empirical information and 7 good fortune elements universal between visionary nonprofits. flip your company from traditional to outstanding and detect how to:

  • Inspire a patron service-oriented culture
  • Align services and products along with your mission
  • Process suggestions from contributors and use the knowledge to bring results
  • Take activities that place your company to conform quickly

Without query, it is a must-read publication for all degrees of organization professionals.

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Sample text

They are not presented in any particular 6 7 M E A S U R E S OF S U C C E S S order or priority but rather are grouped into three categories of commitment. Each association in the study group exemplified these seven measures of success. Commitment to Purpose • A Customer Service Culture—A “we’re here to serve you” approach not only permeates all individual encounters with members but also is built into organizational structure and processes. • Alignment of Products and Services with Mission—The depth and breadth of offerings are consistent with the organization’s mission, which remains central and unchanging even in the midst of changes in the external environment.

The association not only lost money but also lost momentum toward improving its online presence for several years. In another instance, the association spun off its most lucrative division into a separate entity but did not retain an ongoing financial interest in the new entity. One employee described this decision as “giving away the cash cow” and, indeed, the association struggled for years to overcome the subsequent loss of revenue. Beyond the formal market research or environmental scanning done by associations in the study group, we found a commitment to mining data from just about every encounter with members.

These seven measures of success are not intended to provide an equation for every association to follow to the letter. In fact, although all associations within the study group exhibit the seven factors, each one does so in a unique way. For example, the Radiological Society of North America 8 7 M E A S U R E S OF S U C C E S S and the Girl Scouts of the USA look and operate differently on the surface. But internally, both organizations have made the same commitments to purpose, analysis and feedback, and action.

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7 measures of success : what remarkable associations do that others don't by American Society of Association Executives (ASAE)


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